Customer care excellence: how to create an effective customer focus (Record no. 23153)

000 -LEADER
fixed length control field	00504nam a2200193Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field	HQRS
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20150907145704.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	150617s2014 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	9.7881755421e+012
040 ## - CATALOGING SOURCE
Original cataloging agency	HQRS
Language of cataloging	eng
Transcribing agency	HQRS
041 ## - LANGUAGE CODE
Language code of original and/or intermediate translations of text	eng
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Item number	366.61:658.8 P4
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Cook, Sarah
245 ## - TITLE STATEMENT
Title	Customer care excellence: how to create an effective customer focus
250 ## - EDITION STATEMENT
Edition statement	4th ed. viii, 248p.; 223cm.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	New Delhi
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term	Marketing
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type	English Book

Holdings
Price effective from	Date last seen	Not for loan	Date acquired	Koha item type	Lost status	Barcode	Damaged status	Withdrawn status	Cost, normal purchase price	Current location
2015-09-07	2015-09-07		2007-03-21	English Book		34844			295.00	CSIR-HQRS