IT tools for enhancing CRM delivery system: (Record no. 23474)

000 -LEADER
fixed length control field	00521nmm a2200181 a 4500
003 - CONTROL NUMBER IDENTIFIER
control field	HQRS
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20180212015539.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	150617s2014 xx 000 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency	HQRS
Language of cataloging	eng
Transcribing agency	HQRS
041 ## - LANGUAGE CODE
Language code of original and/or intermediate translations of text	eng
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name	Rawat, Sudhanshu
245 ## - TITLE STATEMENT
Title	IT tools for enhancing CRM delivery system:
Remainder of title	quality applications for delivering CRM
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	New Delhi:
Name of publisher, distributor, etc	All India Management Association,
Date of publication, distribution, etc	2004
300 ## - PHYSICAL DESCRIPTION
Extent	1 CD-ROM;
Dimensions	4 3/4 in.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name	Mago, Sanjeev
365 ## - TRADE PRICE
Price type code	INR
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type	CD-ROM
Source of classification or shelving scheme

Holdings
Permanent location	Date last seen	Not for loan	Date acquired	Source of classification or shelving scheme	Koha item type	Barcode	Damaged status	Lost status	Withdrawn status	Current location	Cost, normal purchase price
CSIR-HQRS	2015-09-07		2011-03-18		CD-ROM	35544				CSIR-HQRS	20000.00