Service profit chain: (Record no. 23651)

000 -LEADER
fixed length control field 00786nam a2200277Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field HQRS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170710032404.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150617s2014 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780684832562
040 ## - CATALOGING SOURCE
Original cataloging agency HQRS
Language of cataloging eng
Transcribing agency HQRS
041 ## - LANGUAGE CODE
Language code of original and/or intermediate translations of text eng
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Item number 366:658.8 N7
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Heskett, James L.
245 ## - TITLE STATEMENT
Title Service profit chain:
Remainder of title how leading companies link profit and growth to loyalty, satisfaction and value
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York:
Name of publisher, distributor, etc Free Press,
Date of publication, distribution, etc 1997
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 300p.;
Dimensions 23cm.
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing
Topical term or geographic name as entry element Customer services
Topical term or geographic name as entry element Customer satisfaction
Topical term or geographic name as entry element Industrial productivity
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Sasser, W. Earl
Personal name Schlesinger, Leonard A.
365 ## - TRADE PRICE
Price type code INR
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type English Book
Holdings
Price effective from Permanent location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Barcode Damaged status Lost status Withdrawn status Current location Cost, normal purchase price Full call number
0000-00-00CSIR-HQRS2015-09-07 2008-01-30 ContingencyC163   CSIR-HQRS1079.97366:658.8 N7

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