000 -LEADER |
fixed length control field |
00786nam a2200277Ia 4500 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
HQRS |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20170710032404.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
150617s2014 xx 000 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780684832562 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
HQRS |
Language of cataloging |
eng |
Transcribing agency |
HQRS |
041 ## - LANGUAGE CODE |
Language code of original and/or intermediate translations of text |
eng |
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
Item number |
366:658.8 N7 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Heskett, James L. |
245 ## - TITLE STATEMENT |
Title |
Service profit chain: |
Remainder of title |
how leading companies link profit and growth to loyalty, satisfaction and value |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc |
New York: |
Name of publisher, distributor, etc |
Free Press, |
Date of publication, distribution, etc |
1997 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xvii, 300p.; |
Dimensions |
23cm. |
500 ## - GENERAL NOTE |
General note |
Includes index |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Marketing |
|
Topical term or geographic name as entry element |
Customer services |
|
Topical term or geographic name as entry element |
Customer satisfaction |
|
Topical term or geographic name as entry element |
Industrial productivity |
700 ## - ADDED ENTRY--PERSONAL NAME |
Personal name |
Sasser, W. Earl |
|
Personal name |
Schlesinger, Leonard A. |
365 ## - TRADE PRICE |
Price type code |
INR |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Item type |
English Book |