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Analysis of customer satisfaction data

by Allen, Derek R; Rao, T.R.
Type: materialTypeLabelBookPublisher: Wisconsin: ASQ Quality Press, 2000Description: xvii, 243p.; 23cm.ISBN: 9780873894531.Subject(s): Marketing | Consumer satisfaction -- Statistical methods | Customer satisfation -- Research
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366:658.8 P0 (Browse shelf) Available C146

Includes bibliography and index

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