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Creating a customer centred culture: leadership in quality, innovation and speed

by Lawton, Robin L.
Type: materialTypeLabelBookPublisher: Wisconsin: ASQ Quality Press, 1993Description: xix, 177p.; 26cm.ISBN: 9780873891516.Subject(s): Customer service -- Quality control | Total Quality Management | Customer-centered enterprise
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CSIR-HQRS
366:658.8 N3 (Browse shelf) Available C148

Includes bibliography and index

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