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Measuring customer satisfaction: survey design, use and statistical analysis methods

by Hayes, Bob E.
Type: materialTypeLabelBookPublisher: Wisconsin: ASQ Quality Press, 1998Edition: 2nd ed.Description: xviii, 278p.; 23cm.ISBN: 9780873893626.Subject(s): Consumer satisfaction -- Statistical methods | Consumerism | Customer Satisfaction System (CCS)
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366:658.8 N8 (Browse shelf) Available C156

Includes bibliography and index

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