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Delighting customers: how to win and retain loyal customers

by Donovan, Peter; Samler, Timothy.
Type: materialTypeLabelBookPublisher: London: Chapman and Hall, 1994Description: xvi, 243p.; 24cm.ISBN: 9780412610103.Subject(s): Marketing | Customers satisfaction
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CSIR-HQRS
366:658.8 N4 (Browse shelf) Available C169

Includes index

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