What customers value most: how to achieve business transformation by focusing on processes that touch your customers: satisfied customers, increased revenue, improved profitability

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BookPublisher: Toronto: John Wiley, 1995Description: xvi, 304p.; 24cm.ISBN: 9780471641230.Subject(s): Customers | Organizational effectiveness | Customer value

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Item type	Location	Call number	Status	Date due	Barcode
Contingency	CSIR-HQRS	366:658.8 N5 (Browse shelf)	Available		C181

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Previous	366:658.8 N3 Creating a customer centred culture:	366:658.8 N4 Making customer satisfaction happen:	366:658.8 N4 Delighting customers:	366:658.8 N5 What customers value most:	366:658.8 N6 Measuring and managing customer satisfaction going for the gold	366:658.8 N7 Eleventh commandment:	Next

Includes bibliographical references and index

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