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Linking customer and employee satisfaction to the bottom line: a comprehensive guide to establishing the impact of customer and empolyee satisfaction on critical business outcomes

by Allen, Derek R; Wilburn, Morris.
Type: materialTypeLabelBookPublisher: Wisconsin: ASQ Quality Press, 2002Description: xvii, 238p.; 23cm.ISBN: 9780873895019.Subject(s): Consumer satisfaction | Job satisfaction | Industrial management | Success in business
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Item type Location Call number Status Date due Barcode
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CSIR-HQRS
366:658.8:331.101.32 P2 (Browse shelf) Available C161

Includes bibliography and index

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