| 000 | 00739nam a2200217Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20191117233746.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a0873894057 | ||
| 040 |
_aHQRS _beng _cHQRS |
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| 041 | _heng | ||
| 100 | _aVavra, Terry G. | ||
| 245 |
_aImproving your measurement of customer satisfaction: _ba guide to creating, conducting, analyzing and reporting customer satisfaction measurement program |
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| 260 |
_aNew Delhi: _bWheeler Publication, _c1997 |
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| 300 |
_axviii, 490p.: _bill.; _c24 cm. |
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| 500 | _aIncludes bibliographical references and index | ||
| 650 | _aCustomer satisfaction | ||
| 650 |
_aCustomer satisfaction _xMeasurement programs |
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| 365 | _aINR | ||
| 942 |
_cBK _2udc |
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| 999 |
_c21176 _d21176 |
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