| 000 | 00504nam a2200193Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20150907145704.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a9.7881755421e+012 | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 080 | _b366.61:658.8 P4 | ||
| 100 | _aCook, Sarah | ||
| 245 | _aCustomer care excellence: how to create an effective customer focus | ||
| 250 | _a4th ed. viii, 248p.; 223cm. | ||
| 260 | _aNew Delhi | ||
| 653 | _aMarketing | ||
| 942 |
_2DDC _cBK |
||
| 999 |
_c23153 _d23153 |
||