| 000 | 00495nmm a2200181 a 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20180212015627.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 100 | _aEllis, Len | ||
| 245 |
_aPreemptive CRM: _bretaining customers when competition emulates |
||
| 260 |
_aNew Delhi: _bAll India Management Association, _c2005 |
||
| 300 |
_a1 CD-ROM; _c4 3/4 in. |
||
| 700 | _aSethi, Rajat | ||
| 365 | _aINR | ||
| 942 |
_cER _2udc |
||
| 999 |
_c23477 _d23477 |
||