| 000 | 00746nam a2200253Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20170704043759.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a9780070495098 | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 080 | _b366:658.8 P0 | ||
| 100 | _aThompson, Harvey | ||
| 245 |
_aCustomer centred enterprise: _bhow IBM and other world class companies achieve extraordinary results by putting customers |
||
| 260 |
_aNew Delhi: _bTata McGraw Hill, _c2000 |
||
| 300 |
_axv, 245p.; _c23cm. |
||
| 500 | _aIncludes index | ||
| 650 | _aBusiness enterprises | ||
| 650 | _aCustomer Value Management | ||
| 650 | _aCustomer-centered enterprise | ||
| 650 | _aMarketing | ||
| 365 | _aINR | ||
| 942 |
_2udc _cBK |
||
| 999 |
_c23633 _d23633 |
||