| 000 | 00714nam a2200241Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20170707042816.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a9780873891516 | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 080 | _b366:658.8 N3 | ||
| 100 | _aLawton, Robin L. | ||
| 245 |
_aCreating a customer centred culture: _b leadership in quality, innovation and speed |
||
| 260 |
_aWisconsin: _bASQ Quality Press, _c1993 |
||
| 300 |
_axix, 177p.; _c26cm. |
||
| 500 | _aIncludes bibliography and index | ||
| 650 |
_aCustomer service _xQuality control |
||
| 650 | _aTotal Quality Management | ||
| 650 | _aCustomer-centered enterprise | ||
| 365 | _aINR | ||
| 942 |
_2udc _cBK |
||
| 999 |
_c23638 _d23638 |
||