000			00631nam a2200241Ia 4500
003			HQRS
005			20170707044621.0
008			150617s2014 xx 000 0 eng d
020			_a9780932633279
040			_aHQRS _beng _cHQRS
041			_heng
080			_b005 N4
100			_aKarten, Noami
245			_aManaging expectations
260			_aNew York: _bDorset House Publishing, _c1994
300			_axvi, 215p.; _c22cm.
500			_aIncludes bibliographical references and index
650			_aBusiness management
650			_aConsumer satisfaction
650			_aCommunication
365			_aINR
942			_2udc _cBK
999			_c23642 _d23642