| 000 | 00865nam a2200265Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20170710031604.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a9780873895019 | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 080 | _b366:658.8:331.101.32 P2 | ||
| 100 | _aAllen, Derek R. | ||
| 245 |
_aLinking customer and employee satisfaction to the bottom line: _ba comprehensive guide to establishing the impact of customer and empolyee satisfaction on critical business outcomes |
||
| 260 |
_aWisconsin: _bASQ Quality Press, _c2002 |
||
| 300 |
_axvii, 238p.; _c23cm. |
||
| 500 | _aIncludes bibliography and index | ||
| 650 | _aConsumer satisfaction | ||
| 650 | _aJob satisfaction | ||
| 650 | _aIndustrial management | ||
| 650 | _aSuccess in business | ||
| 700 | _aWilburn, Morris | ||
| 365 | _aINR | ||
| 942 |
_2udc _cBK |
||
| 999 |
_c23649 _d23649 |
||