| 000 | 00786nam a2200277Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20170710032404.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a9780684832562 | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 080 | _b366:658.8 N7 | ||
| 100 | _aHeskett, James L. | ||
| 245 |
_aService profit chain: _bhow leading companies link profit and growth to loyalty, satisfaction and value |
||
| 260 |
_aNew York: _bFree Press, _c1997 |
||
| 300 |
_axvii, 300p.; _c23cm. |
||
| 500 | _aIncludes index | ||
| 650 | _aMarketing | ||
| 650 | _aCustomer services | ||
| 650 | _aCustomer satisfaction | ||
| 650 | _aIndustrial productivity | ||
| 700 | _aSasser, W. Earl | ||
| 700 | _aSchlesinger, Leonard A. | ||
| 365 | _aINR | ||
| 942 |
_2udc _cBK |
||
| 999 |
_c23651 _d23651 |
||