| 000 | 00631nam a2200241Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20170710045820.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a9780412610103 | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 080 | _b366:658.8 N4 | ||
| 100 | _aDonovan, Peter | ||
| 245 |
_aDelighting customers: _bhow to win and retain loyal customers |
||
| 260 |
_bChapman and Hall, _aLondon: _c1994 |
||
| 300 |
_axvi, 243p.; _c24cm. |
||
| 500 | _aIncludes index | ||
| 650 | _aMarketing | ||
| 650 | _aCustomers satisfaction | ||
| 700 | _aSamler, Timothy | ||
| 365 | _aINR | ||
| 942 |
_2udc _cBK |
||
| 999 |
_c23655 _d23655 |
||