000			00780nam a2200265Ia 4500
003			HQRS
005			20170711042600.0
008			150617s2014 xx 000 0 eng d
020			_a9783540669425
040			_aHQRS _beng _cHQRS
041			_heng
080			_b366:658.8 P0
100			_aHennig-Thurau, Thorsten, ed.
245			_aRelationship marketing: _bgaining competitive advantage through customer satisfaction and customer retention
260			_bSpringer-Verlag, _aBerlin: _c2000
300			_axvi, 459p.: ill.; _c24cm.
500			_aIncludes index
650			_aMarketing
650			_aCustomer relations
650			_aCustomer satisfaction
700			_aHennig-Thurau, Thorsten, ed.
700			_aHansen, Ursula, ed.
365			_aINR
942			_2udc _cBK
999			_c23665 _d23665