| 000 | 00658nam a2200241Ia 4500 | ||
|---|---|---|---|
| 003 | HQRS | ||
| 005 | 20170712041431.0 | ||
| 008 | 150617s2014 xx 000 0 eng d | ||
| 020 | _a9781555582630 | ||
| 040 |
_aHQRS _beng _cHQRS |
||
| 041 | _heng | ||
| 080 | _b366:658.8 P2 | ||
| 100 | _aPeel, Jeffrey | ||
| 245 |
_aCRM: _bredefining customer relationship management |
||
| 260 |
_bDigital Press, _aAmsterdam: _c2002 |
||
| 300 |
_ax, 217p.; _c23cm. |
||
| 500 | _aIncludes index | ||
| 650 | _aMarketing | ||
| 650 |
_aCustomer relations _xManagement _xTechnology |
||
| 650 | _aCustomer Relations Management (CRM) | ||
| 365 | _aINR | ||
| 942 |
_2udc _cBK |
||
| 999 |
_c23666 _d23666 |
||