000			00663nam a2200241Ia 4500
003			HQRS
005			20170711043901.0
008			150617s2014 xx 000 0 eng d
020			_a9780412589201
040			_aHQRS _beng _cHQRS
041			_heng
080			_b366:658.8 N4
100			_aMcNealy, Roderick M.
245			_aMaking customer satisfaction happen: _ba strategy for delighting customers
260			_bKluwer Academic, _aBoston: _c1994
300			_axii, 192p.; _c24cm.
500			_aIncludes index
650			_aMarketing
650			_aCustomers satisfaction
650			_aCustomer satisfaction-Research
365			_aINR
942			_2udc _cBK
999			_c23668 _d23668