Vavra, Terry G.

Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing and reporting customer satisfaction measurement program - New Delhi: Wheeler Publication, 1997 - xviii, 490p.: ill.; 24 cm.

Includes bibliographical references and index

0873894057


Customer satisfaction
Customer satisfaction--Measurement programs

Search for this title in:

Developed Under CSIR-KnowGate Project in Knowledge Resource Center Copyright @2017