Improving your measurement of customer satisfaction: (Record no. 21176)

000 -LEADER
fixed length control field 00739nam a2200217Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field HQRS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20191117233746.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150617s2014 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0873894057
040 ## - CATALOGING SOURCE
Original cataloging agency HQRS
Language of cataloging eng
Transcribing agency HQRS
041 ## - LANGUAGE CODE
Language code of original and/or intermediate translations of text eng
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Vavra, Terry G.
245 ## - TITLE STATEMENT
Title Improving your measurement of customer satisfaction:
Remainder of title a guide to creating, conducting, analyzing and reporting customer satisfaction measurement program
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New Delhi:
Name of publisher, distributor, etc Wheeler Publication,
Date of publication, distribution, etc 1997
300 ## - PHYSICAL DESCRIPTION
Extent xviii, 490p.:
Other physical details ill.;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note Includes bibliographical references and index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer satisfaction
Topical term or geographic name as entry element Customer satisfaction
General subdivision Measurement programs
365 ## - TRADE PRICE
Price type code INR
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type English Book
Source of classification or shelving scheme
Holdings
Permanent location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Barcode Damaged status Lost status Withdrawn status Current location Cost, normal purchase price Full call number
CSIR-HQRS2015-09-07 1998-08-05 English Book29176   CSIR-HQRS425.00658.8 N7

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