Jacka, J. Mike

Business process mapping: improving customer satisfaction - New York: John Wiley, 2002 - xv, 300p.; 23cm.

Includes index

9780471079774


Consumer satisfaction
Consumerism
Reengineering management
Customer relations

/ 366:658.8 P2

Search for this title in:

Developed Under CSIR-KnowGate Project in Knowledge Resource Center Copyright @2017