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Business process mapping: improving customer satisfaction

by Jacka, J. Mike; Keller, Paulette J.
Type: materialTypeLabelBookPublisher: New York: John Wiley, 2002Description: xv, 300p.; 23cm.ISBN: 9780471079774.Subject(s): Consumer satisfaction | Consumerism | Reengineering management | Customer relations
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CSIR-HQRS
366:658.8 P2 (Browse shelf) Available C173

Includes index

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