Measuring and managing customer satisfaction going for the gold (Record no. 23634)

000 -LEADER
fixed length control field 00666nam a2200241Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field HQRS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170704050113.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150617s2014 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780873893640
040 ## - CATALOGING SOURCE
Original cataloging agency HQRS
Language of cataloging eng
Transcribing agency HQRS
041 ## - LANGUAGE CODE
Language code of original and/or intermediate translations of text eng
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Item number 366:658.8 N6
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Kessler, Sheila
245 ## - TITLE STATEMENT
Title Measuring and managing customer satisfaction going for the gold
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Wisconsin:
Name of publisher, distributor, etc ASQ Quality Press,
Date of publication, distribution, etc 1996
300 ## - PHYSICAL DESCRIPTION
Extent xii, 228p.;
Dimensions 23cm.
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing
Topical term or geographic name as entry element Consumer satisfaction
General subdivision Evaluation
Topical term or geographic name as entry element Customer Satisfaction System (CCS)
365 ## - TRADE PRICE
Price type code $
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type English Book
Holdings
Permanent location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Barcode Damaged status Lost status Withdrawn status Current location Cost, normal purchase price Full call number
CSIR-HQRS2015-09-07 2008-01-30 ContingencyC144   CSIR-HQRS32.00366:658.8 N6

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