Improving customer satisfaction, loyalty and profit: (Record no. 23658)

000 -LEADER
fixed length control field 00753nam a2200253Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field HQRS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170710050916.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150617s2014 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780787953102
040 ## - CATALOGING SOURCE
Original cataloging agency HQRS
Language of cataloging eng
Transcribing agency HQRS
041 ## - LANGUAGE CODE
Language code of original and/or intermediate translations of text eng
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Item number 366:658.8 P0
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Johnson, Michael D.
245 ## - TITLE STATEMENT
Title Improving customer satisfaction, loyalty and profit:
Remainder of title an integrated measurement and management system
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Jossey-Bass,
Place of publication, distribution, etc San Francisco:
Date of publication, distribution, etc 2000
300 ## - PHYSICAL DESCRIPTION
Extent xv, 214p.;
Dimensions 23cm.
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title University of Michigan business school management series
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing
Topical term or geographic name as entry element Consumer satisfaction
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Gustafsson, Anders
365 ## - TRADE PRICE
Price type code INR
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type English Book
Holdings
Price effective from Permanent location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Barcode Damaged status Lost status Withdrawn status Current location Cost, normal purchase price Full call number
0000-00-00CSIR-HQRS2015-09-07 2008-01-30 ContingencyC172   CSIR-HQRS1199.00366:658.8 P0

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