Making customer satisfaction happen: (Record no. 23668)

000 -LEADER
fixed length control field 00663nam a2200241Ia 4500
003 - CONTROL NUMBER IDENTIFIER
control field HQRS
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20170711043901.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 150617s2014 xx 000 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780412589201
040 ## - CATALOGING SOURCE
Original cataloging agency HQRS
Language of cataloging eng
Transcribing agency HQRS
041 ## - LANGUAGE CODE
Language code of original and/or intermediate translations of text eng
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Item number 366:658.8 N4
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name McNealy, Roderick M.
245 ## - TITLE STATEMENT
Title Making customer satisfaction happen:
Remainder of title a strategy for delighting customers
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Name of publisher, distributor, etc Kluwer Academic,
Place of publication, distribution, etc Boston:
Date of publication, distribution, etc 1994
300 ## - PHYSICAL DESCRIPTION
Extent xii, 192p.;
Dimensions 24cm.
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Marketing
Topical term or geographic name as entry element Customers satisfaction
Topical term or geographic name as entry element Customer satisfaction-Research
365 ## - TRADE PRICE
Price type code INR
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Item type English Book
Holdings
Price effective from Permanent location Date last seen Not for loan Date acquired Source of classification or shelving scheme Koha item type Barcode Damaged status Lost status Withdrawn status Current location Cost, normal purchase price Full call number
0000-00-00CSIR-HQRS2015-09-07 2008-01-30 ContingencyC182   CSIR-HQRS3656.00366:658.8 N4

Search for this title in:

Developed Under CSIR-KnowGate Project in Knowledge Resource Center Copyright @2017