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Making customer satisfaction happen: a strategy for delighting customers

by McNealy, Roderick M.
Type: materialTypeLabelBookPublisher: Boston: Kluwer Academic, 1994Description: xii, 192p.; 24cm.ISBN: 9780412589201.Subject(s): Marketing | Customers satisfaction | Customer satisfaction-Research
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366:658.8 N4 (Browse shelf) Available C182

Includes index

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