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Managing expectations

by Karten, Noami.
Type: materialTypeLabelBookPublisher: New York: Dorset House Publishing, 1994Description: xvi, 215p.; 22cm.ISBN: 9780932633279.Subject(s): Business management | Consumer satisfaction | Communication
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CSIR-HQRS
005 N4 (Browse shelf) Available C152

Includes bibliographical references and index

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