21. Total quality: a user's guide for implementation

by Ciampa, Dan.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Massachusetts: Addision Wesley, 1998Availability: Copies available for loan: CSIR-HQRS [005.7:005.6 N8] (1).

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22. Nimble documentation: the practical guide for world-class organizations

by Escoe, Adrienne.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Wisconsin: American Society for Quality, 1997Availability: Copies available for loan: CSIR-HQRS [658.562 N7] (1).

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23. Quality for business transformation: challenges of sustainable excellence in the 21st century

by Ahluwalia, J.S., ed.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi: Institute of Directors, 1999Availability: Copies available for loan: CSIR-HQRS [658.56:005.6 N9] (1).

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24. Total Quality Management: selected papers

by Juran, J.M.

Edition: iii,153- 302p.; 24cm.Type: book Book; Format: print ; Literary form: not fiction Publisher: Mumbai Availability: Copies available for loan: (1).

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25. Creating a customer centred culture: leadership in quality, innovation and speed

by Lawton, Robin L.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Wisconsin: ASQ Quality Press, 1993Availability: Copies available for loan: CSIR-HQRS [366:658.8 N3] (1).

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