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1. Real time strategic change: how to involve an entire organisation in fast and far-reaching change

by Jacobs, Robert W.

Type: book Book; Format: print ; Literary form: not fiction Publisher: San-Francisco: Berrett-Koehler, 1994Availability: Copies available for loan: CSIR-HQRS [005.7 N4] (2).

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2. Emotional value: creating strong bonds with your customers

by Barlow, Janelle; Maul, Dianna.

Type: book Book; Format: print ; Literary form: not fiction Publisher: San Francisco: Berrett Koehler, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).

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