Vavra, Terry G.
Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification
- Wisconsin: ASQ Quality Press, 2002
- xx, 307p.; 23cm.+ 1 CD-ROM
Includes index and CD-ROM
9780873895002
Consumer satisfaction--Statistical methods
ISO 9000 Standards--Handbooks, manuals, etc.
Marketing
/ 366:658.8:006.35(100)ISO P2