Vavra, Terry G.

Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification - Wisconsin: ASQ Quality Press, 2002 - xx, 307p.; 23cm.+ 1 CD-ROM

Includes index and CD-ROM

9780873895002


Consumer satisfaction--Statistical methods
ISO 9000 Standards--Handbooks, manuals, etc.
Marketing

/ 366:658.8:006.35(100)ISO P2

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