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Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification

by Vavra, Terry G.
Type: materialTypeLabelBookPublisher: Wisconsin: ASQ Quality Press, 2002Description: xx, 307p.; 23cm.+ 1 CD-ROM.ISBN: 9780873895002.Subject(s): Consumer satisfaction -- Statistical methods | ISO 9000 Standards -- Handbooks, manuals, etc | Marketing
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Item type Location Call number Status Date due Barcode
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CSIR-HQRS
366:658.8:006.35(100)ISO P2 (Browse shelf) Available C147

Includes index and CD-ROM

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