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Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing and reporting customer satisfaction measurement program
by Vavra, Terry G.
Type:
BookPublisher: New Delhi: Wheeler Publication, 1997Description: xviii, 490p.: ill.; 24 cm.ISBN: 0873894057.Subject(s): Customer satisfaction | Customer satisfaction -- Measurement programs
| Item type | Location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|
 English Book |
CSIR-HQRS
|
658.8 N7 (Browse shelf) | Available | 29176 |
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| 658.8:62 N1 Crossing the chasm: | 658.8 K2 Technical service handbook | 658.8 N2 Wall street journal on marketing | 658.8 N7 Improving your measurement of customer satisfaction: | 658 M0 प्रबंध | 658 M4 विधि अध्ययन: |
Includes bibliographical references and index
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