CSIR HQ catalog › Results of search for 'au:"Allen, Derek R."'

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	1.	Analysis of customer satisfaction data by Allen, Derek R; Rao, T.R. Type: Book; Format: print ; Literary form: not fiction Publisher: Wisconsin: ASQ Quality Press, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1). Actions: Add to cart (remove)
	2.	Linking customer and employee satisfaction to the bottom line: a comprehensive guide to establishing the impact of customer and empolyee satisfaction on critical business outcomes by Allen, Derek R; Wilburn, Morris. Type: Book; Format: print ; Literary form: not fiction Publisher: Wisconsin: ASQ Quality Press, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8:331.101.32 P2] (1). Actions: Add to cart (remove)
	3.	Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfation metrics in management of complex organizations by Allen, Derek R. Type: Book; Format: print ; Literary form: not fiction Publisher: Delhi: Pearson Education, 2005Availability: Copies available for loan: CSIR-HQRS [366:658.8 P5] (1). Actions: Add to cart (remove)