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1. To satisfy and delight your customer: how to manage for customer value

by Pardee, William J.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New York: Dorset House Publishing, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.56 N6] (1).

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2. Managing expectations

by Karten, Noami.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New York: Dorset House Publishing, 1994Availability: Copies available for loan: CSIR-HQRS [005 N4] (1).

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