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Customer winback: how to recapture lost customers and keep them loyal
by Griffin, Jill;
Lowenstein, Michael W.
Type:  Book; Format:
print
; Literary form:
not fiction
Publisher: San Francisco: Jossey-Bass, 2001Availability: Copies available for loan: CSIR-HQRS [366:658.8 P1] (1).
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Organizational surveys: tools for assessment and change
by Kraut, Allen I., ed.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: San Francisco: Jossey Bass, 1996Availability: Copies available for loan: CSIR-HQRS [005.7 N6] (1).
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Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
by Johnson, Michael D;
Gustafsson, Anders.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: San Francisco: Jossey-Bass, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).
Actions:
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