Unhighlight Highlight
1. Measuring customer satisfaction: survey design, use and statistical analysis methods

by Hayes, Bob E.

Edition: 2nd ed. Type: book Book; Format: print ; Literary form: not fiction Publisher: Wisconsin: ASQ Quality Press, 1998Availability: Copies available for loan: CSIR-HQRS [366:658.8 N8] (1).

Actions: Add to cart
2. Business process mapping: improving customer satisfaction

by Jacka, J. Mike; Keller, Paulette J.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New York: John Wiley, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).

Actions: Add to cart

Developed Under CSIR-KnowGate Project in Knowledge Resource Center Copyright @2017