1. Crafting customer value: the art and science

by Duchessi, Peter.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Mumbai: Jaico Publishing House, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).

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2. Customer centred enterprise: how IBM and other world class companies achieve extraordinary results by putting customers

by Thompson, Harvey.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi: Tata McGraw Hill, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).

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3. To satisfy and delight your customer: how to manage for customer value

by Pardee, William J.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New York: Dorset House Publishing, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.56 N6] (1).

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