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1. Customer centred enterprise: how IBM and other world class companies achieve extraordinary results by putting customers

by Thompson, Harvey.

Type: book Book; Format: print ; Literary form: not fiction Publisher: New Delhi: Tata McGraw Hill, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).

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2. Creating a customer centred culture: leadership in quality, innovation and speed

by Lawton, Robin L.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Wisconsin: ASQ Quality Press, 1993Availability: Copies available for loan: CSIR-HQRS [366:658.8 N3] (1).

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