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1. Delighting customers: how to win and retain loyal customers

by Donovan, Peter; Samler, Timothy.

Type: book Book; Format: print ; Literary form: not fiction Publisher: London: Chapman and Hall, 1994Availability: Copies available for loan: CSIR-HQRS [366:658.8 N4] (1).

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2. Making customer satisfaction happen: a strategy for delighting customers

by McNealy, Roderick M.

Type: book Book; Format: print ; Literary form: not fiction Publisher: Boston: Kluwer Academic, 1994Availability: Copies available for loan: CSIR-HQRS [366:658.8 N4] (1).

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