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CSIR-HQRS
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366:658.8:006.35(100)ISO P2 (Browse shelf) | Available | C147 |
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366.1:658.8 P3 Shopper, buyer and consumer behavior: | 366:658.56 N6 To satisfy and delight your customer: | 366:658.8:005.332.4 P4 Future of competition: | 366:658.8:006.35(100)ISO P2 Customer satisfaction measurement simplified: | 366:658.8:331.101.32 P2 Linking customer and employee satisfaction to the bottom line: | 366:658.8(73) N9 Measuring customer satisfaction: |
Includes index and CD-ROM
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