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Crafting customer value: the art and science
by Duchessi, Peter.
Type:  Book; Format:
print
; Literary form:
not fiction
Publisher: Mumbai: Jaico Publishing House, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).
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2. |
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Delighting customers: how to win and retain loyal customers
by Donovan, Peter;
Samler, Timothy.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: London: Chapman and Hall, 1994Availability: Copies available for loan: CSIR-HQRS [366:658.8 N4] (1).
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3. |
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Who stole my customer?: winning strategies for creating and sustaining customer loyalty
by Thompson, Harvey.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Delhi: Pearson Education, 2004Availability: Copies available for loan: CSIR-HQRS [366:658.8 P4] (1).
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What customers value most: how to achieve business transformation by focusing on processes that touch your customers: satisfied customers, increased revenue, improved profitability
by Brown, Stanley A.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Toronto: John Wiley, 1995Availability: Copies available for loan: CSIR-HQRS [366:658.8 N5] (1).
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Making customer satisfaction happen: a strategy for delighting customers
by McNealy, Roderick M.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Boston: Kluwer Academic, 1994Availability: Copies available for loan: CSIR-HQRS [366:658.8 N4] (1).
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