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Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing and reporting customer satisfaction measurement program
by Vavra, Terry G.
Type:  Book; Format:
print
; Literary form:
not fiction
Publisher: New Delhi: Wheeler Publication, 1997Availability: Copies available for loan: CSIR-HQRS [658.8 N7] (1).
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2. |
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Measuring and managing customer satisfaction going for the gold
by Kessler, Sheila.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.8 N6] (1).
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Measuring customer satisfaction: survey design, use and statistical analysis methods
by Hayes, Bob E.
Edition: 2nd ed. Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 1998Availability: Copies available for loan: CSIR-HQRS [366:658.8 N8] (1).
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Service profit chain: how leading companies link profit and growth to loyalty, satisfaction and value
by Heskett, James L;
Sasser, W. Earl;
Schlesinger, Leonard A.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York: Free Press, 1997Availability: Copies available for loan: CSIR-HQRS [366:658.8 N7] (1).
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Measuring customer satisfaction: hot buttons and other measurment issues
by Myers, James H.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Chicago: American Marketing Association, 1999Availability: Copies available for loan: CSIR-HQRS [366:658.8(73) N9] (1).
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Relationship marketing: gaining competitive advantage through customer satisfaction and customer retention
by Hennig-Thurau, Thorsten, ed;
Hennig-Thurau, Thorsten, ed;
Hansen, Ursula, ed.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Berlin: Springer-Verlag, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).
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Making customer satisfaction happen: a strategy for delighting customers
by McNealy, Roderick M.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Boston: Kluwer Academic, 1994Availability: Copies available for loan: CSIR-HQRS [366:658.8 N4] (1).
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