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Creating a world class quality organisation: 10 essentials for business success
by Prescott, Bryan D.
Type:  Book; Format:
print
; Literary form:
not fiction
Publisher: London: Kogan Page Ltd., 1995Availability: Copies available for loan: CSIR-HQRS [005.7:005.6 N5] (1).
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2. |
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Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing and reporting customer satisfaction measurement program
by Vavra, Terry G.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New Delhi: Wheeler Publication, 1997Availability: Copies available for loan: CSIR-HQRS [658.8 N7] (1).
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3. |
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Crafting customer value: the art and science
by Duchessi, Peter.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Mumbai: Jaico Publishing House, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).
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4. |
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Customer centred enterprise: how IBM and other world class companies achieve extraordinary results by putting customers
by Thompson, Harvey.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New Delhi: Tata McGraw Hill, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).
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5. |
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Measuring and managing customer satisfaction going for the gold
by Kessler, Sheila.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.8 N6] (1).
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6. |
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Analysis of customer satisfaction data
by Allen, Derek R;
Rao, T.R.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).
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7. |
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Creating a customer centred culture: leadership in quality, innovation and speed
by Lawton, Robin L.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 1993Availability: Copies available for loan: CSIR-HQRS [366:658.8 N3] (1).
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8. |
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To satisfy and delight your customer: how to manage for customer value
by Pardee, William J.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York: Dorset House Publishing, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.56 N6] (1).
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9. |
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Measuring customer satisfaction: survey design, use and statistical analysis methods
by Hayes, Bob E.
Edition: 2nd ed. Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 1998Availability: Copies available for loan: CSIR-HQRS [366:658.8 N8] (1).
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10. |
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Eleventh commandment: transforming to "Own" customers
by Vandermerwe, Sandra.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Chichester: John Wiley, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.8 N7] (1).
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11. |
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Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfation metrics in management of complex organizations
by Allen, Derek R.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Delhi: Pearson Education, 2005Availability: Copies available for loan: CSIR-HQRS [366:658.8 P5] (1).
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12. |
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Service profit chain: how leading companies link profit and growth to loyalty, satisfaction and value
by Heskett, James L;
Sasser, W. Earl;
Schlesinger, Leonard A.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York: Free Press, 1997Availability: Copies available for loan: CSIR-HQRS [366:658.8 N7] (1).
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13. |
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Future of competition: co-creating unique value with customers
by C.K. Prahlad;
Ramaswamy, Venkat.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New Delhi: Viking, 2004Availability: Copies available for loan: CSIR-HQRS [366:658.8:005.332.4 P4] (1).
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Business process mapping: improving customer satisfaction
by Jacka, J. Mike;
Keller, Paulette J.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York: John Wiley, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).
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Measuring customer satisfaction: hot buttons and other measurment issues
by Myers, James H.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Chicago: American Marketing Association, 1999Availability: Copies available for loan: CSIR-HQRS [366:658.8(73) N9] (1).
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16. |
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Relationship marketing: gaining competitive advantage through customer satisfaction and customer retention
by Hennig-Thurau, Thorsten, ed;
Hennig-Thurau, Thorsten, ed;
Hansen, Ursula, ed.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Berlin: Springer-Verlag, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).
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17. |
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CRM: redefining customer relationship management
by Peel, Jeffrey.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Amsterdam: Digital Press, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).
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18. |
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What customers value most: how to achieve business transformation by focusing on processes that touch your customers: satisfied customers, increased revenue, improved profitability
by Brown, Stanley A.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Toronto: John Wiley, 1995Availability: Copies available for loan: CSIR-HQRS [366:658.8 N5] (1).
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19. |
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Making customer satisfaction happen: a strategy for delighting customers
by McNealy, Roderick M.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Boston: Kluwer Academic, 1994Availability: Copies available for loan: CSIR-HQRS [366:658.8 N4] (1).
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