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Measuring and managing customer satisfaction going for the gold
by Kessler, Sheila.
Type:  Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.8 N6] (1).
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2. |
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Analysis of customer satisfaction data
by Allen, Derek R;
Rao, T.R.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).
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3. |
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Customer satisfaction measurement simplified: a step-by-step guide for ISO 9001:2000 certification
by Vavra, Terry G.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8:006.35(100)ISO P2] (1).
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4. |
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To satisfy and delight your customer: how to manage for customer value
by Pardee, William J.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York: Dorset House Publishing, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.56 N6] (1).
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5. |
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Managing expectations
by Karten, Noami.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York: Dorset House Publishing, 1994Availability: Copies available for loan: CSIR-HQRS [005 N4] (1).
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6. |
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Measuring customer satisfaction: survey design, use and statistical analysis methods
by Hayes, Bob E.
Edition: 2nd ed. Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 1998Availability: Copies available for loan: CSIR-HQRS [366:658.8 N8] (1).
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7. |
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Customer winback: how to recapture lost customers and keep them loyal
by Griffin, Jill;
Lowenstein, Michael W.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: San Francisco: Jossey-Bass, 2001Availability: Copies available for loan: CSIR-HQRS [366:658.8 P1] (1).
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8. |
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Eleventh commandment: transforming to "Own" customers
by Vandermerwe, Sandra.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Chichester: John Wiley, 1996Availability: Copies available for loan: CSIR-HQRS [366:658.8 N7] (1).
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9. |
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Linking customer and employee satisfaction to the bottom line: a comprehensive guide to establishing the impact of customer and empolyee satisfaction on critical business outcomes
by Allen, Derek R;
Wilburn, Morris.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Wisconsin: ASQ Quality Press, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8:331.101.32 P2] (1).
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10. |
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Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfation metrics in management of complex organizations
by Allen, Derek R.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Delhi: Pearson Education, 2005Availability: Copies available for loan: CSIR-HQRS [366:658.8 P5] (1).
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11. |
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Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
by Johnson, Michael D;
Gustafsson, Anders.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: San Francisco: Jossey-Bass, 2000Availability: Copies available for loan: CSIR-HQRS [366:658.8 P0] (1).
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12. |
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Business process mapping: improving customer satisfaction
by Jacka, J. Mike;
Keller, Paulette J.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: New York: John Wiley, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).
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13. |
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Customer chemistry: how to keep the customers you wat and say "Good-bye" to the ones you don't
by Naylor, Mary;
Greco, Susan.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Chicago: McGraw Hill, 2002Availability: Copies available for loan: CSIR-HQRS [366:658.8 P2] (1).
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14. |
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Measuring customer satisfaction: hot buttons and other measurment issues
by Myers, James H.
Type: Book; Format:
print
; Literary form:
not fiction
Publisher: Chicago: American Marketing Association, 1999Availability: Copies available for loan: CSIR-HQRS [366:658.8(73) N9] (1).
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